People I Want to Know: Twitter, Celebrity and Social Connection
Liz Ellcessor / University of Wisconsin – Madison

The Tweet That Crystallized My Feelings

As the number and variety of social networking sites spirals upwards, and individuals find themselves maintaining a presence on multiple sites, questions of self-presentation and intimacy require ever more complex negotiation and coordination. The differing social norms, audiences, and potential benefits of Bebo, delicious, digg, Flickr, Facebook, LinkedIn,, MySpace, Orkut, Second Life, Twitter, and others lead many users to delicately calibrate their uses of technology, and to agonize over the effects of sharing with various others. Should you friend your mom on a social networking site? (Yes). Would you allow someone who is already following nine others who share your name to follow your Twitter? (Sounds creepy). Such pressing concerns are even beginning to crop up in advice columns, as readers ask The Boston Globe’s Miss Conduct whether or not to accept a friend request from a high school bully.1 The flip side of such concerns about self-presentation and audience management is consideration of one’s own status as an audience member. What does it mean to follow Shaquille O’Neal on Twitter? At what point does the broadcast potential of social networking sites intersect with genuine social engagement? And, as media scholars, how can we approach online sociality in relation to prior histories of media use, stardom, and connections forged through popular culture?

Twitter, a micro-blogging service in which users post in 140-character bursts, has recently attracted a spate of attention in the mass media. On April 17, after Ashton Kutcher won his widely-covered race with CNN to be the first Twitter account to collect one million followers, Larry King interviewed the actor and succinctly misunderstood the site: “It’s basically a send-out process, not a take in process.” Kutcher quickly interjected to refocus King on the conversational potential of Twitter, but King’s misconception underlies much of the mass media hostility to the service. When Twitter is understood as a broadcast medium, and examined in individual posts (“tweets”) or through one person’s history of tweets, King and others fail to take social interaction seriously and understandably dismiss Twitter as banal. In a scathing tirade against the service, Andrew Zaitchik takes this exact approach: “How can you not hate a site that encourages people to post, ‘At the park — I love squirrels!’ and ‘F@*K! I forgot to tivo Lost last night.’ How can you not want to slap these people with a mackerel?”2

Pulling individual posts, and denouncing the sharing of daily minutia, Zaitchik goes on to accuse Twitter of turning people into “giggling Japanese schoolgirls.” Maureen Dowd is equally hostile and dismissive in her interview with founders Biz Stone and Evan Williams, seeking to discover “if the inventors of Twitter were as annoying as their invention,” and immediately adopting the broadcast frame when she asks “Is there any thought that doesn’t need to be published?” Here, Dowd seems to take aim at the quotidian quality of many posts, deeming them too intimate, too trivial for public consumption. Like Zaitchik, she denigrates the users as well, asking “Did you know you were designing a toy for bored celebrities and high-school girls?” This repeated invocation of young women as somehow unfit for media creation, the dismissal of their preferences and viability as audiences, is both offensive and revelatory. Teenage girls are invoked as examples of triviality, alongside Japanese and celebrity cultures, as a way of denigrating the writing that occurs on Twitter; yet the association of young women with conversation, gossip, and oral culture also points to the potential sociality and benefits of Twitter.


Current.TV’s “Twouble with Twitters” – nice use of a John Krasinski stand-in!

The media furor over Twitter, in addition to assuming a broadcast model on the part of individual users and judging those users unfit to publicly communicate, misunderstands the nature of relationships on this social networking site. While many other services, including Facebook, MySpace, and Linked In, require reciprocity in relationships, Twitter is deliberately assymetrical. This means that while you and an acquaintance must mutually decide to be Facebook friends, the decision to follow Stephen Fry, John McCain, or your high school nemesis can be made unilaterally on Twitter. Thus, there are people you follow; people who follow you; people with no connection to you; and people who you follow, who also follow you.3 This allows for a wider variety of relationships, and facilitates creating an individualized Twitter experience with a wide variety of people. The various degrees of Twitter connection, in contrast to the mutual relationships required by Facebook, enable the gradual formation of relationships through conversation. Thus, my Facebook friends are people I’ve known personally. Twitter can be for communicating with people I want to know. 4

Once we begin to consider Twitter not as an individual broadcast media, but as a hybrid medium in which users post, read, reply to one another, “retweet” others’ messages, and potentially send direct messages to individual users, we are valuing the diversity of social experience and the unpredictability of interpersonal connections. Nancy Baym, in a somewhat different context, describes web2.0 services as enabling social connections to form across multiple sites, rather than at a central location such as a blog or fan club.5) In the case of Twitter, the connections are not formed at any individual’s page, but across and between profiles. Academic study of Twitter, therefore, needs to look beyond the “banal” posts and Twitter stars (like Kutcher) highlighted in the mainstream media – to get a sense of Twitter’s uses and potential, the focus might shift to locating interpersonal connections and communitites. The open source, flexible Twitter API has allowed for a wealth of independent development, including many services that offer ways of understanding these social connections. Twibes allows for groups of individuals to associate around a topic or identity, and then keeps them informed of the activity among Twibemembers regarding that central connection. WeFollow allows Twitterers to tag themselves, so that those with similar interests might find them and build relationships. Social Collider, and other services, even offer visualizations of the connections (in the form of replies, mentions and retweets) between Twitter users over time. 6

Social Collider visualization of a Twitterer’s connections to others over one week

Given the potentially asymmetrical nature of Twitter relationships, and the centrality of relationships to finding value in the use and experience of the social networking site, fan and star studies offer rich models for theorizing Twitter. For, on Twitter, we may all be fans, following celebrities, politicians, local bigwigs, academic superstars, friends or simply people we do not yet know but wish to interact with. Scholars of star studies frequently highlight the desire for intimacy as a central part of the fan-star relationship. Intimacy is inferred from access to what seems to be “authentic,” private, backstage star behavior, which is precisely what social media seems to facilitate.7 After the sharing of such information, fans may make bids for further intimacy by responding through the same social media, and if the star acknowledges them, the sense of intimacy is further heightened.8

‘Banal’ Tweets?

Web2.0 services such as Twitter facilitate that sense of intimacy among many individuals (not just traditional celebrities) through the very “banal” tweets derided by the mainstream media. While it may not be interesting to know that your neighbor had a tuna sandwich for lunch, learning such details about individuals you admire and desire to create social connections with is valuable information. It creates a “network of repeatable relations,” in which small encounters build up over time to create an intense fan experience.9

Over time, this simple material, reiterated over time, provides a foundation of semi-personal details – the “social glue” that holds online communities together and can translate into real social capital.10 Like our casual interactions school, the workplace, and the city street, the small, trivial content of Twitter can offer ways to build relationships slowly, through shared interests and shared interactions.

Liz Ellcessor is a PhD student in the Communication Arts department at the University of Wisconsin – Madison, where she studies internet media and identity. Of course, she’s also on Twitter, @trilliz.

Image Credits:
1. The Tweet That Crystallized My Feelings
2. Author Screen Capture
3. Author Screen Capture

Please Feel Free To Comment.

  1. Abrahams, Robin. “Miss
    Conduct – Facebook: a response.” The Boston Globe. 1 May 2009. []
  2. Zaitchik, Alexander. “Twitter Nation has Arrived: How Scared Should We Be?” AlterNet. 21 February 2009. . []
  3. Chen, Andrew. “Friends versus Followers: Twitter’s Elegant Design for Grouping Contacts.” Futuristic Play. 16 March 2009. . []
  4. A sentiment initially developed while participating in research on Facebook, but crystallized and Tweeted 5/1/09. See Image 1. []
  5. Baym, Nancy K. “The new shape of online community: The example of Swedish
    independent music fandom.” First Monday. 12:8 (2009 []
  6. Each color is a different Twitter user, the vertical axis is time, and the horizontal lines represent tweets that reference other users. . []
  7. Dyer, Richard. “A Star Is Born and the Construction of Authenticity” in Christine Gledhill, ed., Stardom: Industry of Desire. New York: Routledge, 1990. 137. Also, see Graeme Turner, Understanding Celebrity (London: Thousand Oaks Press, 2004) for additional discussion of new media and celebrity. []
  8. ((See Bertha Chin and Matt Hills, “Restricted confessions? Blogging, subcultural celebrity and the management of producer–fan proximity” (Social Semiotics. 18:2, June 2008, 253-272) and Théberge for discussions of celebrity blogging and fandom. []
  9. Théberge, Paul. “Everday Fandom: Fan Clubs, Blogging, and the Quotidian Rhythms of the Internet.” Canadian Journal of Communication Vol. 30 (2005) 485-502. []
  10. Rheingold, Howard. The Virtual Community: Homesteading on the electronic frontier. NY: Harper Perennial, 1994. xxviii. []


  • Well-articulated article Liz. I find it interesting that as scholars we are in a position to continually defend new media technologies as useful and valuable. I often find myself having to explain to people why I’m on Twitter and the ways in which I derive value from the experiences. I think danah boyd recently demonstrated one way Twitter is particularly applicable to scholars when she asked the Twittersphere what questions they would ask youth, then she posted responses on her blog. It’s an interesting way for scholars to network and interact even when many of them have never (and may never) meet face-to-face. Obviously there are countless examples of these kinds of interactions (both within and outside of academia), and I think you are definitely right that these otherwise “banal” interactions do foster feelings of intimacy which I would say in turn yields social capital.

  • First, great piece! It’s nice to see UW being repped.

    I use Twitter before interviews/meetings/etc to get to know more about who I’m going to be sitting across from, finding commonalities – not for the sake of guiding the conversation, but just to be more relevant. I also use it to find new topics and trends – in some ways, it’s almost replaced my blog RSS reader.

    The worst thing that ever happened to Twitter was Ashton Kutcher. It’s the antithesis of the intimacy you bring up and, on almost every level, is just pointless. It makes sense for CNN to have a million readers bc they’re broadcasting news – it’s an RSS feed that you can pick and choose from. Even for so-called social media gurus – it makes sense. I want to know what Brian Solis finds interesting because to some degree I would like to acquire his knowledge.

    It’s not the fact that Ashton Kutcher has 1M followers that irked people – it’s the inflated sense of self-importance that he should somehow consider it fitting that he acquire that many followers. Plus the mosquito net deal … please, that was pathetic. But even this isn’t a weakness of Twitter, but just a fascination pushed into a new medium. How many thousands of people read the “Stars are Just Like Us!” page every week in US, People, etc. etc. – Twitter serves the same purpose, but offers the possibility of a two-way conversation to verify this.

    Anyway, there are plenty of great ways to use Twitter that are not frivolous. Plus, people railing against it (a) can just refrain from signing up and (b) need to remember that Twitter is the tool tacked to the human impulse. Technology completes the puzzle – but it doesn’t give it meaning. It’s just the host.

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