Do Good TV?

lauer favorite

Editor’s Note: This piece, originally published here in Volume 3, Issue 12, is reprinted here as part of our “Flow Favorites” issue, in which the coordinating editors (past and present) select an article for republication. While new images and video clips have been added, the original text remains the same. We have also included the original comments at the conclusion, as well as a new postscript by the author and an introduction by the co-coordinating editor of the Latin American Media and Battlestar Gallactica special issues in volumes 5 and 7, Jean Lauer.


When the article “Do Good TV?” appeared in Flow last year, I almost didn’t read it. As friends and acquaintances will confirm, I hold a very deep disdain for reality television which I concede sometimes borders on the irrational. I just hate its U.S. cultural manifestations, period. Additionally, I often choose, for the sake of self-preservation, to not talk about my loathing of these shows in public. I find that x-y-or-z’s fans often love a show to the point of having to prove it to me, and I don’t want to lose friends over this.

Obviously I did read this article, and the recent bombardment of promos for the latest in a series of ABC’s “do good TV”Oprah’s Big Give—reminded me of it. This is my “Flow fave” among many faves to return to the questions Laurie raises and invite discussion on what it means to try to create an antidote to reality TV in the U.S., or, really, an antidote to society’s problems through reality TV. Am I the only one who thinks rereading Horkheimer and Adorno’s “The Culture Industry: Enlightenment as Mass Deception” might do us all more good than any amount of reality TV?

— Jean Lauer, 2008

ouellette title

On January 16, 2006, The New York Times declared a positive trend in reality television. Amidst the “mean-spirited, bug-eating shows,” do-good programs had appeared to provide housing, healthcare and help to the needy. The article focused on Miracle Workers, a new ABC series that intervenes in the lives of “seriously ill people who lack the contacts or the money for treatment.” A team of doctors and nurses provided by ABC steers people to the “latest medical breakthroughs” while cameras “capture the drama of patient-hood, from consultations to surgery to recovery.” The TV network also pays for medical treatments not covered by health insurance, as was case in an episode featuring the Gibbs family of Florida, whose father and son underwent procedures to remove brain tumors that cost more than $100,000. Besides footing the bill for the surgeries, ABC's medical team “asked the questions they did not know to ask, held their hands, made the arrangements,” said The Times. According to Mr. Gibbs, who described his family as “average people,” it was the TV show that got them through the ordeal.

miracle workers

The Cast of Miracle Workers

What can explain ABC's foray into the helping culture? After all, TV (particularly in the United States) isn't required to do much more than maximize profit. The erstwhile notion that it should also work for the betterment of democratic society has been more or less obliterated by neoliberal policies. As Disney CEO Michael Eisner put it in 1998, “We have no obligation to make history; we have no obligation to make art; we have no obligation to make a statement; to make money is our only objective.” And yet, Stephen McPherson, president of ABC's entertainment division, worked hard to convince The Times that a TV show like Miracles is more than a “toaster with pictures,” to use the idiom coined by former FCC chairman Mark Fowler. Although it is being packaged as reality entertainment, McPherson played up its educational and humanitarian dimensions, insisting that “whatever the rating,” ABC had done a good thing by providing “knowledge and access” to unwell people who lack the “wherewithal to get the best treatment” on their own.

McPherson didn't dwell on how quickly ABC would pull the plug in the event of a less-than-desired rating or any number of business factors, from lackluster sponsor interest to the “wrong” audience demographics. Such is the fate of all television produced within the rationality of the free market. However, we shouldn't dismiss McPherson's statement as entirely disingenuous, either. In fact, I'd argue that he summed up a new mentality of public service that can be seen operating across much network and cable television, particularly reality and lifestyle programs.

Historically, attempts to regulate the use of commercial broadcasting for the so-called public good have focused on the cultural and intellectual fortification of the public sphere: By preparing the TV-viewing citizenry for its role in the affairs of the nation, the community and civil society, broadcasters would earn the “right” to conduct business on the airwaves, went this reasoning. The new mentality of public service, which is voluntary on the part of the TV industry, emphasizes the individual's ability to care (or not) for her/himself. In other words, political sovereignty on TV has been severed from the electronic town square and rearticulated to a market model of citizenship that values choice, personal responsibility, self-sufficiency and empowerment–the basic characteristics of George W. Bush's “ownership” society. McPherson's definition of “do good” TV as that which provides the technical knowledge that consumers need to navigate a plethora of options and make the best choices in the service of their own well-being is an example of this shift.


Clip: Queen for a Day

Much TV is about demonstrating the duties, techniques and pleasures involved in the care of the self, whether that means the body (The Biggest Loser), the senses (Sex Inspectors), the psyche (Starting Over), the family (Wife Swap) or the home (Clean House). But television also acknowledges, in its own warped way, that no amount of technical knowledge can empower people who lack fundamental resources (“entitlements” in the maligned language of the downsized welfare state). Hundreds of thousands of people now apply directly to TV programs not just for medical care, but also for decent housing (Extreme Makeover: Home Edition, Town Haul), college tuition (The Scholar) and other forms of material assistance, from food to money for speech therapy to relocation help in the aftermath of Hurricane Katrina (Three Wishes, The Gift, Renovate My Family). This isn't a new phenomenon: In the 1950s, TV programs like Queen for a Day and Strike it Rich showered “deserving” contestants with cash prizes and consumer goods provided by sponsors. But today's “do good” TV is more pervasive, more legitimated, and more clearly aligned with political reforms and discourses.


Clip: Renovate My Family

ABC, with its high-profile “transformational” reality TV lineup, is the leader of the pack. In adopting the role of the private charity/social service provider in “real life” dramas of human hardship and suffering, ABC programs like Medical Miracles help to mediate the ideological contradictions of neoliberalism. But “do good” TV is ultimately more about television's move into complex new bureaucratic roles and relationships than it is about ideological positioning in any simple sense. For Miracles, TV producers formed networks with patient support groups, hospitals and health care professionals, and through these “partnerships” became directly involved in the social work (screening, evaluating, outreach, testing, counseling) of the medical establishment. In classifying “deserving” individuals and redistributing the surplus of informational capitalism in a manner of its own choosing, TV also drew from an arrogant philanthropic logic that can be traced to Robber Baron industrialists. The difference is that TV has fused charity work with the rationality of the market, so that there's no distinction between public service and cultural product. Finally, if TV stepped in to fill some of the gaps left by the unraveling of the welfare state, it did so with reformist zeal, implementing an extreme version of the “risk management” strategies practiced by HMOs and private insurance carriers (only surgeries with at least a 90 percent success rate were considered for funding by Miracles).

points of light

The Points of Light Foundation

To understand the emergence of programs like Medical Miracles, we also need to know something about ABC's ties to public and private agencies charged with the privatization of public service. Disney was one of the corporate sponsors of the 2005 National Conference on Volunteering and Service (Home Depot, which also sponsors ABC's Extreme Makeover: Home Edition was another funder). The event was put together by The Corporation for National and Community Service, The Points of Light Foundation and the USA Freedom Corps, the agency created by Bush to foster a culture of citizenship, service and responsibility, and to help all Americans answer the President's Call to Service.” In typical corporate liberal fashion, leaders from the public and private sectors met to strategize ways to develop a culture of “volunteer service” (a term used to describe everything from corporate giving to bake sales) to meet America's “pressing social needs.” U.S. Department of Health and Human Services Secretary Mike Leavitt spoke to the group about “economic goodness,” and a motivational closing plenary was delivered by Mark Victor Hansen, author of the self-help book Chicken Soup for the Soul.

The ABC “do good” brand has emerged within this climate of cooperation among politicians and private corporations with a common interest in the privatization of welfare. Popular reality is the network's favored venue for the new ethos of charity and volunteerism. Stephen McPherson, head of entertainment, spearheaded ABC's Better Community Outreach program, which seeks to bring TV viewers “pro-social programs and messages” and give them the “tools they need” to “help build a better community one family, one house, one donation at a time.” Besides “partnering” with ABC programs like Home Edition to promote volunteerism on air, the outreach program aims to develop four qualities in American life: compassion, volunteerism, learning and environmentalism. If the rationale for doing this sounds a lot like the rhetoric surrounding the ownership society, web links to organizations (also called “partners”) from the Better Business Bureau to the Points of Light Foundation a virtual network of privatized care.

Home Edition receives over 15,000 applications every week from families hoping to improve their living conditions in some way or another. As it turns out, the process of applying to the show is not so unlike a visit to the paternalistic welfare office. Applicants are drawn into relationship of scrutiny and surveillance. To be considered, they must answer detailed questions about household income, education, debt, involvement in lawsuits and prior conviction of a crime, whether as “simple as a driving violation or as serious as armed robbery” (Be honest: We will find out sooner or later through our comprehensive background checks, warns the application). They must agree to provide three years worth of tax forms if selected, and they must explain in detail why their case is unique, what extraordinary circumstances have led up to their need, why they more than others “deserve” help. The families are also required to produce a short video, using a provided shot list and following guidelines such as “dress as if you were attending a formal lunch” and “women should wear light makeup.”

The most “deserving” of the applicants, as determined by the casting department, are then offered home makeovers in a “race against time on a project that would ordinarily take at least four months to achieve, involving a team of designers, contractors and several hundred workers who have just seven days to totally rebuild an entire house – every single room, plus exterior and landscaping.” The venture doesn't cost ABC anything. Local businesses are solicited to donate services, and corporate sponsors from Sears to Home Depot provide the finishing touches. The catch to this spectacular fusion of business efficiency and corporate good will is that only a handful of families with “extraordinary” reasons for seeking outside help (e.g. a child with leukemia, a father who lost a limb in Iraq) will have their lives “transformed” by the program. “We just can't help them all even though we wish we could,” says ABC.


Extreme Makeover: Home Edition Submission Tape

Boldly claiming to change the “lives of the lucky families forever,” ABC nonetheless plays up the magnitude of Home Edition‘s humanitarian outreach to needy “others.” At a time when low-income housing programs are strapped for funding and welfare as we know it doesn’t exist, the program epitomizes television’s literal (not merely symbolic) role in the privatization of social services. The Home Edition web site is, incidentally, looped back to ABC’s Better Community project, where TV viewers are encouraged to become more compassionate by visiting nonprofit organizations (also described as “partners”) like Habitat for Humanity and Home Aid and by purchasing the new Home Edition DVD (ABC will donate one dollar for every product sold). George Bush must be proud.

This essay draws from my forthcoming book with James Hay, tentatively titled Television for Living (Blackwell).

ouellette postscript

Since this column appeared, ABC has bolstered its commitment to public service by re-launching the Better Community campaign. A new slew of PSAs urge TV viewers to do their bit by volunteering in their communities. More online resources (including a discussion board) have been launched to situate ABC as the interface to an ethical community comprised of the television network, ABC affiliates, TV viewers, nonprofit agencies and sponsors. ABC also recently debuted Oprah’s Big Give, a charity-themed production in which contestants compete to raise money for ordinary citizens in need. Scheduled alongside Extreme Makeover: Home Edition, the program extends ABC’s helping ethos by demonstrating the techniques of charitable fundraising and by linking the program to an interactive set of recourses that viewers can use to practice volunteerism on their own. A broader analysis of charity TV as a dimension of television’s contribution to neoliberal governmentality can be found in my new book Better Living through Reality TV: Television and Post-Welfare Citizenship (with James Hay).

— Laurie Ouellette, 2008

Reprint Image Credits

1. Extreme Makeover: Home Edition. Graphic by Peter Alilunas.

2. Extreme Makeover: Home Edition Logo.

3. The Cast of Miracle Workers.

4. The Points of Light Foundation.

Original comments

Thanks for a fascinating column. Reading it recalled Laura Bush’s spokeswoman’s statement about why the first lady wanted to appear on a post-Katrina episode of Extreme Makeover: Home Edition. According to the LA Times: “Mrs. Bush’s spokeswoman, saw a conservative message in the show’s usual story line: the private sector doing good work, rather than waiting around for the federal government to do it. That, she said, was what the first lady wanted to endorse.”

Plus, I’m sure, wholesome family entertainment cobbled together from the raw material of human suffering.

Posted by mark andrejevic | February 25, 2006, 1:05 am When “doing good” get controversial

Laurie raises great points about ABC branding its reality show around a social agenda/message. It made me think about its never-aired show Welcome to the Neighborhood, in which a white, conservative Texan neighborhood has to vote on who to let move into a vacant house – a black family, gay family, Wiccans, a stripper, etc. ABC framed it as a “social experiment” designed to show how tolerance can overcome ignorance, but pulled it out of protests of potential violations of Fair Housing laws & perceptions of homophobia (which allegedly were dispelled in later episodes once the neighbors got to know the gay family).

Was this born of the same private-uplift spirit of ABC’s other shows? Or does a message of tolerance & acceptance not get as much traction at Disney as better-living through corporate charity?

Posted by Jason Mittell | February 25, 2006, 2:06 am Governing the controversy

Jason Mittell raises an important point about the relation between the ABC/Disney initiative discussed in Ouellette’s essay and the controversy surrounding their “failed” experiment, Welcome to the Neighborhood (a series that Ouellette and I discuss at length in our manuscript). The ABC/Disney “outreach” initiative for “Better Community” (which Ouellette’s essay mentions) clearly is one way that Welcome to the Neighborhood would have represented on the TV screen the ABC/Disney statement on-line that “ABC Corporate Initiatives oversees community outreach for the ABC Television Network. Through programming, events and promotions, it identifies and facilitates opportunities that serve ABC’s corporate objectives and responsibilities as a corporate citizen. Branded under ABC’s A Better Community, all efforts follow a mission to utilize the reach and influence of the media to establish effective community outreach initiatives that serve the public interest, inform and inspire. . . . Through A Better Community, ABC seeks to give its viewers the tools they need to make a difference and help build a better community. A Better Community brings viewers pro-social public service programs and messages focused on topics important to them, by combining the reach of the ABC Television Network and the power of ABC personalities.” As Ouellette’s essay explains, the Better Community “brand” (ABC/Disney’s term) promotes the corporation’s role in sponsoring the mobilization of private resources (money and volunteerism) to look after and care for the needy through programs that the corporation did not establish but acts upon. These “partnerships” include Habitat for Humanity, the Points of Light Foundation’s Volunteer Center National Network, the National Center for Healthy Housing, and the Council for Better Business Bureaus. While Welcome to the Neighborhood (which was suppoed to have been scheduled on Sunday evenings with Extreme Makeover:Home Editiion) would have been yet another TV program through which ABC/Disney could have promoted this practice/model of social service (and thus demonstrated its on-going commitment to social responsibility, compassion, and activism, and to the civic virtues of welcoming neighborhoods and communitarianism), the Better Community-initiative also served to deflect (to govern) the kinds of criticisms and political demonstrations directed at the neighborhood cul de sac by NGOs such as GLAAD and the National Fair Housing Association. Such are the current political stakes and contradictions of governing (and of governing through) the televisual citizenship of neighborhood and community. As Fred Rogers used to say, “It’s a beautiful day in the neighborhood, a beautiful day for a neighbor.”

Posted by James Hay | February 27, 2006, 1:06 am

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